AurraHomes – Terms & Conditions

Welcome to AurraHomes (aurrahomes.com). By accessing our website, purchasing our products, or using our services, you agree to be bound by the following terms and conditions.

1. Product Information & Handcrafted Nature:

We strive to ensure that all product descriptions, dimensions, and images are accurate. As many of our products are handcrafted or made from natural materials (like wood), minor variations in color, grain, finish, or texture may occur and are considered natural features rather than defects.

2. Order Confirmation & Acceptance:

Orders are confirmed upon successful online payment or confirmation from our team.

AurraHomes reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or unforeseen circumstances. In such cases, a full refund will be issued.

3. Pricing & Payment:

All prices listed on the website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as indicated at checkout.

Prices are subject to change without prior notice.

Payments are securely processed through authorized payment gateways like Razorpay.

4. Shipping & Delivery:

Delivery timelines are estimates (typically 5–7 business days) and may vary depending on the destination and courier services.

Delays caused by third-party logistics partners, weather conditions, or unforeseen events are beyond our immediate control, though we will assist in tracking your shipment.

5. Returns, Refunds & Replacement:

Returns and replacements are governed by our official Return & Refund Policy.

Eligible return requests (for damaged, defective, or incorrect items) must be raised within 7 days of delivery by sharing order details along with clear photos or an unboxing video.

6. Order Cancellation:

Orders can be cancelled within 24 hours of placement or before dispatch by contacting our support team.

Once an order is dispatched, it cannot be cancelled.

7. Intellectual Property:

All images, visual designs, logos, product descriptions, and website content are the exclusive intellectual property of AurraHomes and may not be reproduced or used without prior written permission.

8. Limitation of Liability:

AurraHomes shall not be liable for any indirect, incidental, or consequential damages resulting from the misuse or improper handling of our products.

9. Governing Law & Jurisdiction:

These Terms & Conditions are governed by and construed in accordance with the laws of India.

Any legal disputes or claims arising out of the use of this website or purchases made shall be subject to the exclusive jurisdiction of the courts in Pali, Rajasthan.

10. Contact Us:

For any questions, grievances, or support regarding these terms, please contact us:

Brand / Business Name: AurraHomes

Email: contact@aurrahomes.com

Phone / WhatsApp: +91 8080292627

Registered Address: BCM AurraHomes, 17A, Adarsh Nagar, Main Bajrang Bagh Road, Pali, Rajasthan – 306401

Operating Hours: Mon – Sat | 10:00 AM – 6:00 PM IST